Service Reviews API

Reply to a review

This method will post a reply to a review.

HTTP method: POST

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/reply

Parameters
- reviewId, Required string
  
  The id of the review.
  
  Example: .../v1/private/reviews/507f191e810c19729de860ea/reply
- CURL
curl -X POST "https://api.trustpilot.com/v1/private/reviews/{reviewId}/reply" \ -H "Content-Type: application/json" \ -d '{ "authorBusinessUserId": "507f191e810c19729de860ea", "message": "Reply message", "submittedAt": "2024-07-15T12:00:00" }' \ -H "Authorization: Bearer YOUR-ACCESS-TOKEN"
Request Body
```
{
  "authorBusinessUserId": "507f191e810c19729de860ea",
  "message": "Reply message",
  "submittedAt": "2024-07-15T12:00:00"
}
```
Delete a reply to a review

This method will delete a reply to a review.

HTTP method: DELETE

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/reply

Parameters
- reviewId, Required string
  
  The id of the review.
  
  Example: .../v1/private/reviews/507f191e810c19729de860ea/reply
- CURL
curl -X DELETE "https://api.trustpilot.com/v1/private/reviews/{reviewId}/reply" \ -H "Authorization: Bearer YOUR-ACCESS-TOKEN"

Add tags to a review

This method will add tags to a service review. To see your tags in Trustpilot Business, use "group": "generic" when making your requests.

HTTP method: PUT

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags

Parameters

reviewId, Required string

The id of the review.

Example: .../v1/private/reviews/507f191e810c19729de860ea/tags

CURL

curl -X PUT "https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags" \
  -H "Content-Type: application/json" \
  -d '{
    "tags": [
      {
        "group": "ProductGroup",
        "value": "Computers"
      }
    ]
  }' \
  -H "Authorization: Bearer YOUR-ACCESS-TOKEN"

Request Body

{
  "tags": [
    {
      "group": "ProductGroup",
      "value": "Computers"
    }
  ]
}

Remove a tag from a review

This method will remove a tag from a service review.

HTTP method: DELETE

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags

Parameters
- group, Required string
  
  Example: ?group=ProductGroup
- value, Required string
  
  Example: ?value=Computers
- reviewId, Required string
  
  The id of the review.
  
  Example: .../v1/private/reviews/507f191e810c19729de860ea/tags
- CURL
curl -X DELETE "https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags" \ --data-urlencode "group=ProductGroup" \ --data-urlencode "value=Computers" \ -H "Authorization: Bearer YOUR-ACCESS-TOKEN"

Set tags on review

This method will set the tags of a service review. To see your tags in Trustpilot Business, use "group": "generic" when making your requests.

HTTP method: POST

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags

Parameters

reviewId, Required string

The id of the review.

Example: .../v1/private/reviews/507f191e810c19729de860ea/tags

CURL

curl -X POST "https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags" \
  -H "Content-Type: application/json" \
  -d '{
    "tags": [
      {
        "group": "ProductGroup",
        "value": "Computers"
      }
    ]
  }' \
  -H "Authorization: Bearer YOUR-ACCESS-TOKEN"

Request Body

{
  "tags": [
    {
      "group": "ProductGroup",
      "value": "Computers"
    }
  ]
}

Get list of tags for a review

This method will get all tags of a given service review

HTTP method: GET

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags

Parameters
- reviewId, Required string
  
  The id of the review.
  
  Example: .../v1/private/reviews/507f191e810c19729de860ea/tags
- CURL
curl -X GET "https://api.trustpilot.com/v1/private/reviews/{reviewId}/tags" \ -H "Authorization: Bearer YOUR-ACCESS-TOKEN"
Response
```
{
  "tags": [
    {
      "group": "ProductGroup",
      "value": "Computers"
    }
  ]
}
```

Create Find Reviewer request for a review

Creates a Find Reviewer request for a review

HTTP method: POST

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}/find-reviewer

Parameters

reviewId, Required string

The ID of the review for which to request information

Example: .../v1/private/reviews/{reviewId}/find-reviewer

CURL

curl -X POST "https://api.trustpilot.com/v1/private/reviews/{reviewId}/find-reviewer" \
  -H "Content-Type: application/json" \
  -d '{
    "message": "example",
    "skipNotificationEmailToBusinessUser": true
  }' \
  -H "Authorization: Bearer YOUR-ACCESS-TOKEN"

Request Body

{
  "message": null,
  "skipNotificationEmailToBusinessUser": null
}

Response

{
  "version": null,
  "content": {
    "headers": [
      {
        "key": null,
        "value": [
          null
        ]
      }
    ]
  },
  "statusCode": null,
  "reasonPhrase": null,
  "headers": [
    {
      "key": null,
      "value": [
        null
      ]
    }
  ],
  "trailingHeaders": [
    {
      "key": null,
      "value": [
        null
      ]
    }
  ],
  "requestMessage": {
    "version": null,
    "versionPolicy": null,
    "content": {
      "headers": [
        {
          "key": null,
          "value": [
            null
          ]
        }
      ]
    },
    "method": {
      "method": null
    },
    "requestUri": null,
    "headers": [
      {
        "key": null,
        "value": [
          null
        ]
      }
    ],
    "properties": {},
    "options": {}
  },
  "isSuccessStatusCode": false
}

Get latest reviews by language

This method gets the latest reviews written in a specfic language.

HTTP method: GET

Authentication: API Key

URL: https://api.trustpilot.com/v1/reviews/latest

Parameters

count, Required integer

The number of reviews to retrieve.

Example: ?count=3

filterUsersWithoutImages, Optional boolean

Used to filter reviews with users that they do not have an image.

Example: ?filterUsersWithoutImages=true

language, Required array

Filter by specific languages.

Example: ?language=en

locale, Optional string

Used to create links using this locale.

Example: ?locale=en-GB

CURL

curl -X GET "https://api.trustpilot.com/v1/reviews/latest" \
  -G \
  --data-urlencode "count=3" \
  -G \
  --data-urlencode "language=en" \
  -H "apikey: YOUR-API-KEY-HERE"

Response

{
  "reviews": [
    {
      "language": "da",
      "links": [
        {
          "href": "<Url for the resource>",
          "method": "<Http method for the resource>",
          "rel": "<Description of the relation>"
        }
      ],
      "title": "My review",
      "businessUnit": {
        "displayName": "Trustpilot",
        "id": "507f191e810c19729de860ea",
        "links": [
          {
            "href": "<Url for the resource>",
            "method": "<Http method for the resource>",
            "rel": "<Description of the relation>"
          }
        ],
        "name": {
          "referring": [
            "trustpilot.com",
            "www.trustpilot.com"
          ],
          "identifying": "trustpilot.com"
        }
      },
      "location": {
        "id": "43f51215-a1fc-4c60-b6dd-e4afb6d7b831",
        "name": "Pilestraede 58",
        "urlFormattedName": "Pilestraede58"
      },
      "text": "This shop is great.",
      "companyReply": {
        "text": "This is our reply.",
        "createdAt": "2013-09-07T13:37:00",
        "updatedAt": "2013-09-07T13:37:00",
        "authorBusinessUserId": "507f191e810c19729de860ea",
        "authorBusinessUserName": "John Doe"
      },
      "isVerified": true,
      "source": null,
      "stars": 5,
      "updatedAt": "2013-09-07T13:37:00",
      "consumer": {
        "profileUrl": "http://www.trustpilot.com/users/55cc4f3b0000fe0002c4f125",
        "profileImage": {
          "image35x35": {
            "url": "<Url for the image>",
            "width": "<Image width>",
            "height": "<Image height>"
          },
          "image64x64": {
            "url": "<Url for the image>",
            "width": "<Image width>",
            "height": "<Image height>"
          },
          "image73x73": {
            "url": "<Url for the image>",
            "width": "<Image width>",
            "height": "<Image height>"
          },
          "image24x24": {
            "url": "<Url for the image>",
            "width": "<Image width>",
            "height": "<Image height>"
          }
        },
        "displayName": "John Doe",
        "id": "507f191e810c19729de860ea",
        "links": [
          {
            "href": "<Url for the resource>",
            "method": "<Http method for the resource>",
            "rel": "<Description of the relation>"
          }
        ]
      },
      "id": "507f191e810c19729de860ea",
      "createdAt": "2013-09-07T13:37:00",
      "invitation": {
        "businessUnitId": "507f191e810c19729de860ea"
      },
      "businessUnitHistory": [
        {
          "businessUnitId": "507f191e810c19729de860ea",
          "identifyingName": "example.com",
          "displayName": "Example Inc.",
          "changeDate": "2013-09-07T13:37:00"
        }
      ],
      "reviewVerificationLevel": "invited"
    }
  ]
}

Get a review's web links

This method gets links to a review's public page on Trustpilot.

HTTP method: GET

Authentication: API Key

URL: https://api.trustpilot.com/v1/reviews/{reviewId}/web-links

Parameters
- reviewId, Required string
  
  The id of the review.
  
  Example: .../v1/reviews/507f191e810c19729de860ea/web-links
- locale, Required string
  
  The locale of the links.
  
  Example: ?locale=en-GB
- CURL
curl -X GET "https://api.trustpilot.com/v1/reviews/{reviewId}/web-links" \ -G \ --data-urlencode "locale=en-GB" \ -H "apikey: YOUR-API-KEY-HERE"
Response
```
{
  "links": {
    "href": "<Url for the resource>",
    "method": "<Http method for the resource>",
    "rel": "<Description of the relation>"
  },
  "locale": null,
  "reviewUrl": null
}
```
Get a review's likes

This method gets the list of consumers who have liked the review

HTTP method: GET

Authentication: API Key

URL: https://api.trustpilot.com/v1/reviews/{reviewId}/likes

Parameters
- reviewId, Required string
  
  The id of the review.
  
  Example: .../v1/reviews/507f191e810c19729de860ea/likes
- CURL
curl -X GET "https://api.trustpilot.com/v1/reviews/{reviewId}/likes" \ -H "apikey: YOUR-API-KEY-HERE"
Response
```
{
  "likes": [
    {
      "consumer": {
        "id": null,
        "displayName": null
      }
    }
  ]
}
```

Get a review

This method gets the reviews's public information(stars, text, consumer, etc.).

HTTP method: GET

Authentication: API Key

URL: https://api.trustpilot.com/v1/reviews/{reviewId}

Parameters

reviewId, Required string

The id of the review.

Example: .../v1/reviews/507f191e810c19729de860ea

CURL

curl -X GET "https://api.trustpilot.com/v1/reviews/{reviewId}" \
  -H "apikey: YOUR-API-KEY-HERE"

Response

{
  "id": "507f191e810c19729de860ea",
  "stars": 5,
  "title": "My review",
  "text": "This shop is great",
  "language": "da",
  "createdAt": "2013-09-07T13:37:00",
  "updatedAt": "2013-09-07T13:37:00",
  "numberOfLikes": 10,
  "isVerified": true,
  "source": null,
  "companyReply": {
    "text": "This is our reply.",
    "createdAt": "2013-09-07T13:37:00",
    "updatedAt": "2013-09-07T13:37:00",
    "authorBusinessUserId": "507f191e810c19729de860ea",
    "authorBusinessUserName": "John Doe"
  },
  "consumer": {
    "displayLocation": "Frederiksberg, DK",
    "numberOfReviews": 1,
    "displayName": "John Doe",
    "id": "507f191e810c19729de860ea",
    "links": [
      {
        "href": "<Url for the resource>",
        "method": "<Http method for the resource>",
        "rel": "<Description of the relation>"
      }
    ]
  },
  "location": {
    "id": "43f51215-a1fc-4c60-b6dd-e4afb6d7b831",
    "name": "Pilestraede 58",
    "urlFormattedName": "Pilestraede58"
  },
  "businessUnit": {
    "identifyingName": "trustpilot.com",
    "displayName": "Trustpilot",
    "id": "507f191e810c19729de860ea",
    "links": [
      {
        "href": "<Url for the resource>",
        "method": "<Http method for the resource>",
        "rel": "<Description of the relation>"
      }
    ]
  },
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "complianceLabels": [
    null
  ],
  "invitation": {
    "businessUnitId": "507f191e810c19729de860ea"
  },
  "businessUnitHistory": [
    null
  ],
  "reviewVerificationLevel": "invited"
}

Get private review

This method gets the reviews's basic public information but also some private information (referenceEmail and referenceId) and status as either "active" or "reported".

HTTP method: GET

Authentication: Business user OAuth Token

URL: https://api.trustpilot.com/v1/private/reviews/{reviewId}

Parameters

reviewId, Required string

The id of the review.

Example: .../v1/private/reviews/507f191e810c19729de860ea

CURL

curl -X GET "https://api.trustpilot.com/v1/private/reviews/{reviewId}" \
  -H "Authorization: Bearer YOUR-ACCESS-TOKEN"

Response

{
  "status": "active",
  "reportData": {
    "source": "Trustpilot",
    "publicComment": "This review contains sensitive information.",
    "createdAt": "2013-09-07T13:37:00",
    "reasons": [
      "sensitiveInformation",
      "consumerIsCompetitor"
    ],
    "reason": "consumer_is_competitor",
    "reviewVisibility": "hidden"
  },
  "findReviewer": {
    "isEligible": true,
    "requests": [
      {
        "id": "8e3a531e-f8e8-4d63-8d4c-187dc1408ed9",
        "created": "2013-09-07T13:37:00",
        "status": "Pending",
        "businessUserMessage": "Hi! We're having trouble finding you in our records, can you provide us with a reference number? Thanks!",
        "consumerResponse": {
          "submittedAt": "2013-09-07T13:37:00",
          "name": "John Doe",
          "email": "john.doe@gmail.com",
          "address": "123 Fake St.",
          "phoneNumber": "555-1234",
          "referenceId": "GZ12345",
          "message": "Hi, I've provided my reference number."
        }
      }
    ]
  },
  "referenceId": "12345",
  "referralEmail": "my@email.com",
  "language": "da",
  "links": [
    {
      "href": "<Url for the resource>",
      "method": "<Http method for the resource>",
      "rel": "<Description of the relation>"
    }
  ],
  "title": "My review",
  "businessUnit": {
    "identifyingName": "trustpilot.com",
    "displayName": "Trustpilot",
    "id": "507f191e810c19729de860ea",
    "links": [
      {
        "href": "<Url for the resource>",
        "method": "<Http method for the resource>",
        "rel": "<Description of the relation>"
      }
    ]
  },
  "location": {
    "id": "43f51215-a1fc-4c60-b6dd-e4afb6d7b831",
    "name": "Pilestraede 58",
    "urlFormattedName": "Pilestraede58",
    "externalId": "Location#123"
  },
  "text": "This shop is great.",
  "companyReply": {
    "text": "This is our reply.",
    "createdAt": "2013-09-07T13:37:00",
    "updatedAt": "2013-09-07T13:37:00",
    "authorBusinessUserId": "507f191e810c19729de860ea",
    "authorBusinessUserName": "John Doe"
  },
  "source": "Organic",
  "tags": [
    {
      "group": "Generic",
      "value": "Tag value"
    }
  ],
  "isVerified": true,
  "stars": 5,
  "updatedAt": "2013-09-07T13:37:00",
  "experiencedAt": "2013-09-07T13:37:00",
  "numberOfLikes": 10,
  "consumer": {
    "displayLocation": "Frederiksberg, DK",
    "numberOfReviews": 1,
    "displayName": "John Doe",
    "id": "507f191e810c19729de860ea",
    "links": [
      {
        "href": "<Url for the resource>",
        "method": "<Http method for the resource>",
        "rel": "<Description of the relation>"
      }
    ]
  },
  "id": "507f191e810c19729de860ea",
  "createdAt": "2013-09-07T13:37:00",
  "complianceLabels": [
    null
  ],
  "countsTowardsTrustScore": false,
  "countsTowardsLocationTrustScore": false,
  "invitation": {
    "businessUnitId": "507f191e810c19729de860ea"
  },
  "businessUnitHistory": [
    null
  ],
  "reviewVerificationLevel": "invited"
}

Service Reviews API

Reply to a review

Parameters

Request Body

Delete a reply to a review

Parameters

Add tags to a review

Parameters

Request Body

Remove a tag from a review

Parameters

Set tags on review

Parameters

Request Body

Get list of tags for a review

Parameters

Response

Create Find Reviewer request for a review

Parameters

Request Body

Response

Get latest reviews by language

Parameters

Response

Get a review's web links

Parameters

Response

Get a review's likes

Parameters

Response

Get a review

Parameters

Response

Get private review

Parameters

Response